Shipping and Returns Policies

Kaos Kids offers In-Store Pickup, Free Local Delivery for orders over $200 (before tax) and $14.99 Flat Rate Shipping to all provinces, except Quebec and the Territories. Heavy and bulky items (play kitchens, dollhouses, easels, etc.) are not included in the flat rate and will have additional delivery charges. Please contact us for a quote on bulky items or for shipping to other provinces and territories.

Orders with flat rate shipping may take up to 14 business days to arrive (usually under 7), depending on your location, and will most often be sent by Canada Post. Due to occasional circumstances that are outside of our control (such as a weather event, postal strike or worldwide pandemic), delivery time may take longer, and we are unable to offer ship time guarantees.

Currently, we ship to all provinces except Quebec and the Territories. We do not ship to the United States. Please contact us at 604-892-5567 or [email protected] to inquire about other options.

In-Store Pickup & Local Delivery

Free In-Store Pickup

Shop online from the convenience of your home and then pick up from our Downtown Squamish location. Please allow up to 2 days for processing. A confirmation email will be sent when your order is ready for pickup. You will need to provide photo ID to pick up your order. Please contact us at [email protected] if you will have someone else pick up or please indicate in the notes section of our shopping cart. We are located at 38068 Cleveland Ave, Squamish BC.

Free Local Delivery within Squamish

We offer free local delivery on orders over $200 before tax. Please allow up to 2 days for processing. We will contact you to arrange delivery when your order is ready.

Neighbourhoods Include: Downtown, Dentville, North Yards, Valleycliffe, Hospital Hill, Garibaldi Estates, Garibaldi Highlands and Brackendale.

For orders under $200 a $10 delivery fee will be charged. You will need to provide Photo ID at time of delivery.

Flat Rate Shipping in Canada

• $14.99 Flat Rate Shipping to Canada, except Quebec and the Territories.

  Heavy and bulky items (play kitchens, dollhouses, easels, etc.) are not included in the flat rate. For a shipping quote on bulky items, or for delivery to other provinces and territories, please contact us at [email protected].

• Orders are usually shipped by Canada Post Expedited
• Orders must meet Canada Post size and weight requirements (no dimension greater than one metre and must weigh less than 30 kg)
• Most orders will be processed in-store within 1-2 business days and arrive at your location within 5-14 business days (not guaranteed)
• As per Canadian Law, we must collect sales taxes as applicable to the destination province

Merchandise Returns

Clicked the wrong item? No problem, you can return unused items within 14 days of receipt. Merchandise must be in saleable, unused condition, with unopened packaging and accompanied by an original receipt. Damaged, Final Sale and Discontinued items are not eligible for return.

In the case of online merchandise returns, shipping charges will not be refunded, and the return shipping costs are the responsibility of the customer, except in cases of error by Kaos Kids. All returns require prior email authorization. Please email us at [email protected] within 14 days of delivery to start the process.

Final Sale & Items Not Eligible For Return

Some items are not eligible for return due to hygienic standards and/or in order to ensure continuity of the products quality and safety. We would not be able to resell these items therefore we can not return them. Manufacturer warranties are in place for any flaws or deficiencies that might occur.

• Infant Wraps & Baby Carriers
• Breast Pumps, Nursing Bras & Tanks, Nursing Accessories, Bottles & Bottle Accessories
• Pacifiers and Teethers
• Underwear, Swimwear, Dancewear & Tights
• Personal Hygiene Products
• Pre & Post Pregnancy Support Belts
• Video Baby Monitors
• Books
• Open or Used products (unless there is a quality control issue)

Warranty

At Kaos Kids we strive to carry products of the highest quality and value. Occasionally warranty issues will arise, and our suppliers are quick to provide support. Products are restricted to the individual manufacturers warranty and return policy. Items showing excessive wear & tear or damaged due to misuse are not eligible.

In the rare occurrence of a faulty product, please email us at [email protected] and we will do our best to assist you.